Legal
Last updated: June 2026 · Effective: June 2026
These Terms of Service ("Terms") govern your use of the website at meridiansearch.io and any services provided by Meridian Search ("we," "us," "our") to clients ("you," "Client"). By submitting an enquiry form, submitting an enquiry, or paying for the AI Visibility Audit or a retainer engagement, you agree to these Terms. If you do not agree, do not use the website or purchase services.
Meridian Search provides AI search visibility consulting services including the AI Visibility Audit and ongoing retainer engagements. The specific scope, deliverables, timelines, and investment for each engagement are set out in the applicable proposal or invoice accepted by the Client. In the event of a conflict between these Terms and a signed proposal, the signed proposal governs.
Payment. The AI Visibility Audit fee (CAD $3,500 at the time of publication, subject to change) is due in full upon invoice receipt. The audit does not commence until payment is received in cleared funds.
Timeline. The 14-business-day delivery period commences upon completion of the client intake form. If the intake form is not completed within 48 hours of payment, the timeline commences upon intake completion.
Refunds. The audit fee is non-refundable once the intake form has been completed and audit work has commenced. If concerns arise within 24 hours of payment and prior to intake completion, contact hello@meridiansearch.io and the situation will be addressed at our discretion.
Ownership of deliverables. Upon full payment, the Client owns the audit report and all associated deliverables. Meridian Search retains the right to use aggregate, anonymised insights from audit work for portfolio and methodology development, provided no Client-identifying information is disclosed.
Minimum term. All retainer engagements carry a 12-month minimum commitment from the start date set out in the signed proposal.
Payment. Retainer fees are invoiced monthly in advance, due within 14 days of invoice date. Work for a given month commences upon receipt of cleared payment for that month.
Early termination. If the Client terminates the retainer prior to the end of the minimum term, the balance of fees for the remaining months becomes immediately due and payable. We reserve the right to terminate an engagement with 30 days' notice if the Client consistently fails to provide required access, approvals, or information necessary for the work to proceed.
Ownership of work product. Upon full payment of all fees, the Client owns all work product produced under the engagement — content, structured data, documentation, and reports — with the exception of proprietary methodologies, templates, and processes developed by Meridian Search, which remain our intellectual property.
The Client agrees to provide timely access to platforms, assets, and information required for the work to proceed; to designate a primary point of contact available for monthly strategy calls; to review and provide feedback on deliverables within agreed timelines; and to ensure that all information provided to Meridian Search is accurate and does not violate the rights of any third party.
Search engine and AI platform algorithms are operated by third parties outside our control. While Meridian Search employs current best practices for AI visibility and technical SEO, we make no guarantee of specific citation frequency, ranking positions, traffic levels, or revenue outcomes. Results described in case studies represent historical client outcomes and are not a guarantee of future results for any particular client.
To the maximum extent permitted by applicable law, Meridian Search's total liability to the Client for any claim arising out of or in connection with these Terms or any services provided shall not exceed the total fees paid by the Client in the three months immediately preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.
Both parties agree to treat as confidential any non-public business information received from the other party in the course of an engagement, and not to disclose such information to third parties without prior written consent. This obligation survives the termination of any engagement for a period of two years.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising under these Terms that cannot be resolved by negotiation shall be submitted to the courts of Alberta.
We reserve the right to update these Terms at any time. Material changes will be communicated to active clients by email. Continued use of services following notification of changes constitutes acceptance of the updated Terms. The effective date at the top of this page reflects the date of the most recent revision.
Questions about these Terms: hello@meridiansearch.io